How to Reset Password

Superadmins who are unable to access their account due to a forgotten password can securely reset their password using the Forgot Password process in Abstract ONE.

The password reset process includes:

• Login ID verification
• OTP verification via registered email
• Secure password reset

Access Forgot Password

To reset the account password:

1. Open the login page: https://app.abstractone.in/login
2. Click on Forgot Password?

After clicking the option, the superadmin is redirected to the Forgot Password page.

Step 1 — Enter Login ID

On the Forgot Password page:

1. Enter the registered Login ID
2. Click the Submit button

The system validates whether the Login ID exists and is active in CRM.

Invalid Login ID

If an invalid or non-existing Login ID is entered, the system displays the following validation error:

User ID does not exist

The superadmin must enter a valid and active Login ID to continue.

Valid Login ID Verification

If the Login ID exists and is active in CRM:

• The superadmin is redirected to the OTP Verification page
• A 4-digit verification OTP is sent to the superadmin’s registered email address

Step 2 — Enter OTP

On the OTP Verification page, enter the 4-digit OTP received on the registered email address and click Submit.

Incorrect OTP

If an invalid OTP is entered, the system displays the following error message:

Incorrect OTP.

The superadmin must enter the correct OTP to proceed.

Successful OTP Verification

After successful OTP verification, the superadmin is redirected to the Reset Password page.

Step 3 — Reset Password

On the Reset Password page, enter the new password in both fields:

• New Password
• Confirm Password

Password Validation Rules

The new password must meet the following conditions:

• Minimum 8 characters required
• Must contain:
  • Uppercase letter (A–Z)
  • Lowercase letter (a–z)
  • Number (0–9)
  • Special character (@, #, !, etc.)

Example of a strong password:

ADWone@#2026

Confirm Password Validation

The New Password and Confirm Password fields must match exactly.

If both passwords do not match, the system displays the following error message:

Password and confirm password do not match.

Successful Password Reset

After entering a strong password and matching confirm password, click the Send button.

The system will:

• Successfully reset the account password
• Redirect the superadmin to the Login page
• Display the following success message:

Your password has been reset successfully. Please login.

The superadmin can now sign in using the Login ID and the new password.