How to Reset Password

Users who are unable to access their account due to a forgotten password can securely reset their password using the Forgot Password process in Abstract ONE.

The password reset process includes:

• Login ID verification
• OTP verification
• Admin authorization
• Secure password reset

Access Forgot Password

To reset the account password:

1. Open the login page: https://app.abstractone.in/login
2. Click on Forgot Password? 

After clicking the option, the user is redirected to the Forgot Password page.

Step 1 — Enter Login ID

On the Forgot Password page:

1. Enter the registered Login ID
2. Click the Submit button

The system validates whether the Login ID exists.

Invalid Login ID

If an invalid or non-existing Login ID is entered, the system displays the following error message:

User ID does not exist

The user must enter a valid Login ID to continue.

Valid Login ID Verification

If the Login ID is valid:

• The user is redirected to the OTP Verification page
• A verification OTP is sent to the admin email address

OTP Verification Process

Abstract ONE uses admin-authorized OTP verification for password reset security.

Important behavior:

• OTP is always sent to the admin email address
• This applies to all user roles
• Password reset requires admin approval and authorization

This security process ensures controlled password management across the platform.

Step 2 — Enter OTP

On the OTP Verification page:

• Enter the OTP received by the admin
• Click the Submit button

If the admin shares the correct OTP with the user, the system verifies the request and redirects the user to the Reset Password page.

Incorrect OTP

If an invalid OTP is entered, the system displays the following error message:

Incorrect OTP.

The user must enter the correct OTP to proceed.

Step 3 — Reset Password

After successful OTP verification, the user is redirected to the Reset Password page.

The page contains the following fields:

• New Password
• Confirm Password

Users must enter the new password in both fields.

Password Validation Rules

The new password must meet the following conditions:

• Minimum 8 characters required
• Must contain:
  • Uppercase letter (A-Z)
  • Lowercase letter (a-z)
  • Number (0-9)
  • Special character (@, #, !, etc.)

Example of a strong password:

ADWone@#2026

Confirm Password Validation

The New Password and Confirm Password fields must match exactly.

If both passwords do not match, the system displays the following error message:

Password and confirm password do not match.

Successful Password Reset

After entering:

• A strong password
• Matching confirm password

Click the Submit button.

The system will:

• Successfully reset the account password
• Redirect the user to the Login page
• Display the following success message:

Your password has been reset successfully. Please login.